Proudly NZ owned & operated

Terms and Conditions

Conditions of Use

Welcome to the Hungry Pet website. Hungry Pet provide their services and products to you subject to the following conditions. By browsing, accessing, using, or purchasing products on this site or otherwise using our services, you are agreeing to all of the following terms and conditions. Please read them carefully.

Use of This Site

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the Hungry Pet website. This license grant does not include: (a) any resale or commercial use of this site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on this site. You may not use, frame or utilise framing techniques to enclose any of our trademark, logo, content or other proprietary information (including the images found at this site, the content of any text or the layout/design of any page or form contained on a page) without our express written consent. Further, you may not use any meta tags or any other “hidden text” utilising our name, trademark, or product name without our express written consent. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this site so long as the link does not portray Hungry Pet or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link without express written permission.

Returns Policy

If you are not satisfied with your order, contact us as soon as possible to arrange return of goods and a refund. We must be notified the same day as the products arrive, by phone to ensure we are aware and can arrange return straight away. You can expect a refund in the same form of payment originally used for purchase within 7 working days of our receiving your return.

Delivery Policy

We ship our goods using Fastway Couriers for North Island deliveries. Due to the high freight costs we are unable to deliver to the South Island. We do not deliver to RD addresses so the address you provide will need to be a non rural address. If it is not possible to have your products delivered to a non rural address, they can be picked up directly from Fastway Courier depots, if we are notified when you purchase. Outside of Taranaki, delivery is overnight. If you are outside of Taranaki, purchases will arrive to you the day after your order is placed, the cut off time for next day delivery is 2.30pm. If ordered after 2.30pm your order will be dispatched the following day and arrive the day after.
Orders placed on a Friday – Sunday will be dispatched on Monday, arriving to you on Tuesday.
Taranaki orders placed before 1.00pm will be delivered the same day. If placed after 1.00pm they will be delivered the following day. Taranaki orders placed after 1.00pm on Friday – Sunday will be dispatched Monday, and be delivered to you on Monday. Should you feel that your goods do not arrive in good condition please contact us as soon as possible. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy Policy

Any personal information that is provided by the user of this website is retained by Hungry Pet for the purposes of contact and shipping only and will not be distributed to third parties.

Secure Payment Policy

We accept PayPal, Visa, Mastercard and American Express credit cards. All credit card transactions are processed immediately with the bank. PayPal transactions are processed immediately with PayPal. The card details or PayPal details you enter are safe as they are not stored or cached by Hungry Pet but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to the Hungry Pet website.

Electronic Communication

When you use the Hungry Pet website, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.

Ownership

This Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and site content, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Hungry Pet. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

Modifications to Site

We reserve the right to modify or discontinue, temporarily or permanently, this site or any features or portions thereof without prior notice. This includes any changes to the prices of our products.